One Mackay family’s ‘holiday hire from hell’ – Australia News


A MACKAY pensioner’s family holiday turned sour when she says she was robbed of more than $1000 through fraudulent transactions and her hire car was found to be un-roadworthy.

Andergrove’s Marilyn Nicoll made a trip to Melbourne recently with her daughter for a family birthday and reunion but not all went to plan.

“We were visiting Melbourne for my great-grandchild’s second birthday and had rented a car through Apex Car Rentals via Webjet online, to be picked up at Melbourne Airport,” Ms Nicoll said.

“I gave my bankcard details and then the gentleman showed us the car. We were astounded to see the state of it. It was a mess inside and out.

“We were in a rush, so we decided to just go with it and headed off to see family.”

Driving down Tullamarine Fwy, Ms Nicoll and daughter Debbie Meates were honked at and asked to pull over by a truck driver, who was concerned for their safety after he noticed their rear brake lights weren’t working.

“He saw it also had Queensland plates and so was just warning us, thinking we were tourists,” Ms Nicoll said.

“We thanked him and gently drove it down to the Peninsula. We started to notice when we braked it would scrape metal to metal.

“My grandson checked it when we got there and said two of the three lights weren’t functioning.

“We decided just not to drive it during our trip and went with family instead. Then on the last day we left early to return the car and told Apex about the problems we’d had. They assured us they’d never had such issues before.”

After explaining her disappointment to the manager about the service they had received, Ms Nicoll and Ms Meates left for Tullamarine Airport to return to Mackay. That was when more…

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